Returns and Refund

At Rad & Bleu, we are committed to delivering an exceptional shopping experience, and we understand that sometimes returns or exchanges are necessary. Our return and refund policy is designed to be straightforward and customer-friendly, ensuring a hassle-free process. Below is a detailed explanation of our policies:

Returns & Eligibility

We offer a 30-day return window from the date of receiving your item. To qualify for a return, the following conditions must be met:

  • The item must be in the same condition as received—unworn, unused, with original tags attached.
  • The item must be returned in its original packaging.
  • A receipt or proof of purchase must be included.

If you are uncertain about your item’s eligibility for a return, please contact us at support@radbleu.com ,we’ll be happy to assist.You can also reach out to us anytime through Contact us or Live Chat and we should be able to reply you back asap.

Initiating a Return

To initiate a return:

  • Contact our customer service team at support@radbleu.com. We’ll provide a return shipping label and detailed instructions on how and where to send your package.
  • Ensure that the item is packaged securely, and include the receipt or proof of purchase.

Please note: Returns without prior authorization will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we sincerely apologize. Please inspect your items upon receipt, and if there are any issues, contact us immediately at support@radbleu.com. We will evaluate the situation and resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed within 10 business days and automatically credited to your original payment method.
  • Please allow additional time for your bank or credit card company to process the refund once it has been issued.

If you haven’t received your refund after 15 business days of approval, please reach out to us at for further assistance.

Note: Shipping costs are non-refundable.

Exchanges

For exchanges, we recommend returning the original item and placing a new order for the replacement. This method ensures the fastest processing and delivery of your new item.

European Union 14-Day Cooling Off Period

For our customers in the European Union, you have the right to cancel or return your order within 14 days without any reason, in accordance with EU regulations. The same return eligibility criteria apply.

Contact Us

If you have any further questions or require assistance, our customer service team is always here to help. Feel free to contact us at support@radbleu.com, or use the Contact Us form on our website. We aim to respond as quickly as possible to ensure a smooth and satisfying experience.

Policy Updates

Please note that we reserve the right to update or modify this return and refund policy at any time without prior notice. We encourage you to review our policy periodically to stay informed of any changes.

We’re grateful for your business at Rad & Bleu and are here to ensure your satisfaction every step of the way!